Refund and Cancellation Policy
FindAnyHelper.com · Version 1.5 · 24 August 2026
This policy is under review by our legal counsel and may be updated. Material changes will be announced on this site before they take effect.
The policy
1. Who we are
FindAnyHelper.com is operated by Find Any Helper Service Platform (individual establishment), commercial registration 199314-1, Kingdom of Bahrain. Contact: help@findanyhelper.com.
2. What you buy
Households buy a one-off access package — a set number of contacts (Small: 15 contacts · Medium: 40 contacts · Large: 100 contacts). All contacts are valid for twelve months from the date they are added to your account. Nothing renews automatically and no card details are stored. A package ends when its contacts are used up, or twelve months after purchase, whichever comes first.
Every household account also includes 15 free contacts, added automatically when the account is created. Nothing is paid for them, so there is nothing to refund on them — see section 5.
Helper accounts are free, permanently. Nothing in this policy applies to them, because they are never charged anything.
3. Your legal rights come first
Nothing in this policy limits your rights under Law No. 35 of 2012 with respect to Consumer Protection and its Executive Regulation (Resolution No. 66 of 2014). If the service you paid for was deficient, you are entitled to the remedies the law provides — including replacement of the service or recovery of its price — regardless of anything written here.
4. When we refund in full
Within 48 hours of purchase, if the package is unused. "Unused" means you have not unlocked a contact since the purchase.
Duplicate or accidental purchase, reported within 48 hours, where the duplicate package is unused.
Technical failure on our side — you paid and the package was not delivered, or the service could not be used because of a fault in the platform. This applies whether or not the 48 hours have passed, and whether or not the package was partly used.
5. What is not refundable
A package under which you have unlocked a contact — the service has been delivered. This does not affect your rights under section 3 if the service itself was deficient.
A package that has expired.
The 15 free contacts included with your account — nothing was paid for them, so there is nothing to refund.
6. How to ask, and how long it takes
Request a refund from the package card in your profile, or email help@findanyhelper.com from the address on your account, with the payment reference.
We respond within two business days. An approved refund goes back to the original payment method and reaches you within 5--10 working days, depending on your bank or card issuer. We never refund to a different card or account than the one that paid.
7. What happens when a refund is approved
The refunded package ends immediately and its remaining contacts are removed from your pool. Free contacts you still hold are unaffected. Ratings or recommendations already made stay exactly as they are.
8. If you are not satisfied
Tell us first — we would rather fix a problem than argue about it. If you believe we have not honoured your rights, you may contact the Consumer Protection Directorate at the Ministry of Industry and Commerce, including through the Tawasul portal or the consumer hotline +973 1700 7003.
9. Language and law
This policy is published in English and Arabic. It is governed by the laws of the Kingdom of Bahrain.